Privacy Policy
Last updated: September 10, 2026
ProGen Scalp Revive LLC d/b/a PROGEN™ Trichology ("PROGEN," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or communicate with us by phone, email, or SMS text message.
Information We Collect
We may collect the following information when you interact with us:
- Contact details you provide, such as your name, phone number, email address, and preferred location.
- Health-related information you voluntarily share during a consultation request or appointment.
- Communications you send us, including messages sent by SMS text, email, or through the chat widget on our website.
- Basic technical information such as browser type and device, collected automatically when you visit our website.
How We Use Your Information
- To schedule and manage consultations and appointments.
- To respond to inquiries and provide information about our treatments.
- To send appointment reminders, confirmations, and account-related updates by phone, email, or SMS.
- To send occasional offers or hair-care tips, only if you have separately opted in to marketing communications.
- To improve our services and website.
- To comply with legal and regulatory obligations.
SMS & Text Messaging
If you provide your mobile number and consent to receive text messages, we may send appointment reminders, scheduling confirmations, and related account communications. If you separately opt in, we may also send occasional offers or hair-care tips. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information, consistent with applicable healthcare privacy regulations, including HIPAA where applicable to protected health information.
Sharing of Information
We do not sell your personal information. We may share information with service providers who help us operate our practice (such as scheduling and communication platforms), or when required by law.
Data Retention
We retain personal information for as long as necessary to provide our services, maintain accurate medical and business records, and comply with legal obligations.
Your Choices
You may opt out of SMS communications at any time by replying STOP to any message. You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy, contact ProGen Scalp Revive LLC d/b/a PROGEN™ Trichology, 3305 Northland Drive #201, Austin, TX 78731, at 512-516-9859 or through the chat widget on our website.